Winning Market Competition through Service

Issued on 2002/7/28

Good News! Futong Group has won with a big margin at the third public bidding of Zhejiang Mobile Market. This success means that Futong has grabbed about 40% of the Zhejiang mobile market in 2002. The win through fierce market competition owes not only to the group's product reputation and excellent quality, but also to the group's unique sales services.

Not long before the tender offering, Zhejiang Mobile Co. Ltd. ordered a batch of optical cable on a trial basis from Futong Group. The group was pressed for the delivery deadline because the manufacturing facility was not able to operate normally due to power outage arrangements made by Zhejiang Power Grid. The group made special arrangements for the production to execute the order. Wang Jue and Liu Yuhu, two salesmen, went together with the delivery vehicles to the construction site in Taizhou. However, when they arrived, they found the construction leader was not in. The two salesmen went out of their way by taxi and found the leader and made the delivery at 9 pm. This timely delivery guaranteed the smooth operation of the construction project. This example, showing Futong's responsible attitude for service and quality, impressed the local mobile company deeply. This and all other sales services to Zhejiang Mobile by Futong helped Futong win the bidding at the open bidding.

Futong Group always follows the principle of satisfying markets with top-class product and top-class service. Sales revenue testifies to the importance of service. The two sales people in the example showed their strong sense of responsibility and conscientious work ethics, which won the confidence of the clients and market share. We call for more employees to follow their examples to compete in today's market.

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